Terms and Conditions
Payments
All payments are shown in New Zealand dollars and all transactions will be processed in New Zealand dollars.
Payments via Stripe
We are pleased to offer you credit/debit card payment through the secure online payment system Stripe. Please feel free to select Stripe as your method of payment at our online checkout.
You can find more info on the Stripe system at www.stripe.com
Payments via Online Banking
We are now also pleased to be able to accept order payments via Online Banking, please feel free to select this method of payment at our online checkout. Once this payment method has been selected and your order has been submitted, then bank account details for the complete payment of your ordered goods will be provided via the 'Payment Required' page and also via the 'Order Summary' which will be emailed to you once you have placed your order. You are then able to go ahead and arrange payment of your order. When arranging your payment via Online Banking please enter our Bank Account Number, our Account Name and your Reference Number exactly as they are all displayed on either the 'Payment Required' page or within the 'Order Summary' email which you will receive once your order has been submitted.
Online banking deposits are typically cleared on the next business day, therefore if your order is urgent we would suggest paying via Stripe in that instance in order to ensure that shipping of your order is not delayed due to your payment having not been received straightaway. Please note that we are only able to ship your order once payment of goods and shipping has been received.
Please make your payment within 7 days of placing your order as your allocated stock can only be reserved for you for 7 days. Customers with orders with an overdue payment after 7 days will be contacted to confirm whether they still want to proceed, and if so prompt payment of goods and shipping will be required before goods can be shipped, if no payment has been made after 7 days and the customer is not contactable during this time then the order will be cancelled. Please note an attempt will be made to contact a customer via email or phone so that they have the opportunity to proceed with their order if no payment has been received 7 days since ordering, if a customer is unreachable then the order will be cancelled.
Returns
Here at Lilybee's PartyBox we work hard to provide you with the highest quality products. We also want to make purchasing online less scary, so if you receive a shipment from us in which the goods are damaged or you believe that the incorrect product or quantity has been sent, then please contact us immediately.
Please do keep damaged products and shipping materials to allow us to look into this further for you and contact the courier.
Product Images
The manufacturers continually update the images used for the party supplies and while we make every effort to ensure that the image you see is the exact look of the specific party product, there may be some variance. We will always make sure if you order a set that all the products match and if we are unable to match them we will contact you and ask you what you would like to do.
Privacy
We will collect personal information about you if you request further information from us by completing and sending us your details via the Contact Us Page. The purpose for collecting this information is to enable us to send you the information you have requested. We will not be able to forward to you information you have requested if you do not provide us with this information. All personal information we collect will be held by us and will not be made available to any third party. You have the right, under the Privacy Act 1993, to access any personal information we hold about you. You can contact us at info@partybox.co.nz to request access to any personal information we may have.
